Telegram agent
Every message matched to a client and put on the record
The message
@dmitri_s · 06:02
Hi, we need a certificate of incumbency for Virtual Society Foundation by
Friday. The bank is asking for it.
unanswered for 3h 12m
What the agent does
Sender resolution 0.8s
The client exists in the repo: Virtual Society Foundation is linked to Somnia Foundation.
Client register · former name · Somnia Foundation (3798)
Reading and judgement 1.6s
A request for a document with a deadline.
Certificate of incumbency · due Friday
Routing 0.4s
Past the three hours the firm allows a new contact, so it alerts right away.
unanswered 3h 12m · rule: 3 hours
The reply held
The agent never answers in the firm's name.
What comes out
Teams · now
New contact unanswered for 3h 12m · Somnia Foundation (3798)
@dmitri_s asked for a certificate of incumbency, due Friday. Not a known contact for this client.
Back to Zoho
@dmitri_s › Somnia Foundation (3798)
So the next message from this handle is recognised.
On the record
Somnia Foundation-General (3798.100) › Correspondence
The exchange filed, dated and named.